Refund policy

You may request a return or exchange for unused and unopened products within 14 calendar days of purchase, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To qualify for a return or exchange, the following conditions must be met:

• The product must be unused, in its original condition, and with all packaging intact.
• Proof of purchase (such as an order confirmation or receipt) must be provided.
• Returns or exchanges will not be accepted for items that have been used, altered, or damaged after delivery.

Return process:

• To request a return or exchange, please email us at info@rclhair.com with your order details.
• Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect due to our error.
• We strongly recommend using a trackable shipping method. Please note that we cannot be held responsible for returned items lost in transit.