Terms and Conditions

1) General

a) The supplier of the goods featured is RCLHAIR, a trading name of RED CARPET LUXURY HAIR LIMITED; registered office, Balfour House, Suite 205, 741 High Road, North Finchley, London N12 0BP; company number 8279674 (England and Wales).

b) These terms and conditions set out the basis on which you can use our website. By ordering goods from RCLHAIR you are deemed to have understood and accepted these terms and conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

c) In these Terms and Conditions ‘Working Day’ means Monday to Friday 9.00am – 5.00pm, in each week except any Bank or Public Holidays.

2) Intellectual Property, Software and Content

a) The intellectual property rights in all software and content made available to you on or through this website remains the property of RCLHAIR. All such rights are reserved by RCLHAIR. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

b) You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by RCLHAIR. RCLHAIR is a trade mark belonging to RED CARPET LUXURY HAIR LIMITED. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks without the written permission of RED CARPET LUXURY HAIR LIMITED.

3) Terms of Sale

a) All orders are subject to availability and confirmation of the order price. Your order is accepted and a contract is formed between RCLHAIR and you when we dispatch the goods you have ordered and not before. All orders for goods until accepted or rejected at its discretion by RCLHAIR shall be deemed to be an offer by the Buyer to purchase goods pursuant to these conditions.

b) The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

4) Pricing and Availability

a) Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. Any typographical, clerical or other error or omission in any sales literature, quotations, price lists, acceptance of offer, invoice or other document or information issued by RCLHAIR shall be subject to correction without any liability on the part of RCLHAIR.

5) Payment

a) Payment is via Pay Pal. Goods will not be dispatched until payment has cleared through to our RCLHAIR accounts.

6) Delivery

a) Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or natural disasters or severe weather for which we will not be responsible.

b) Any dates quoted for delivery of the goods or supply of services are approximate only, RCLHAIR shall not be liable for any delay with regards thereto howsoever caused. Time for delivery or supply shall not be of the essence unless previously specified by the buyer and agreed in writing by the RCLHAIR.

c) Next Day Delivery UK:

i) Orders placed before 3pm Monday to Friday will be delivered the next working day by Royal Mail Special Delivery Guaranteed before 1pm; unless the buyer requests the cheaper, more basic service, Royal Mail Signed For 1st Class delivery.

ii) Orders placed after 3pm on Monday to Friday will be dispatched next working day for delivery on the working day after that.

d) Saturday Delivery UK:

i) If an order is placed on a Friday before 3pm the buyer will have the option to choose Saturday delivery at an additional cost.

e) International Delivery:

i) Orders placed before 3pm Monday to Friday will be dispatched the same day.

ii) Orders placed after 3pm Friday will be dispatched next working day.

f) Following the delivery of goods unless the Buyer notifies the RED CARPET LUXURY HAIR within 3 working days of any discrepancies in the goods received all the goods ordered as stated on the delivery note shall be deemed to have been delivered.

7) Specification

a) RCLHAIR reserves the right to make any changes in the specification of the goods which are required to conform with any applicable safety or other statutory requirements. Whilst RCLHAIR will endeavour to supply the product ordered, RCLHAIR reserves the right to supply hair extension products of a comparable specification without notice and to vary to a reasonable extent the qualities delivered by those ordered to conform with RCLHAIR standard packaging.

8) Promotional discount codes and vouchers

a) We may from time to time offer promotional discount codes and vouchers which may apply in respect of any, or certain specified, purchases made though this website.

b) The conditions of use relating to any discount code or voucher will be specified at the time of issue.

c) Parts i), and ii) relate to all RCLHAIR promotions, competitions, discount codes and vouchers (unless otherwise stated).

i) Only one promotion code can be used per order.

ii) A promotion code or voucher cannot be used after an order has been placed.

9) Orders

a) By completing and submitting our electronic order form; you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. All orders are subject to availability and confirmation of the order price.

10) Right to cancel, Returns and Exchanges

a) The buyer has the right to cancel the contract within 7 working days without giving any reason.

b) The cancellation period will expire after 7 working days from the day on which the buyer acquires, or a third party other than the carrier and as indicated by the buyer acquires, physical possession of the goods.

c) To exercise the right to cancel or exchange, the buyer must inform RCLHAIR of their decision to cancel or exchange this contract by a clear statement sent by e-mail to: info@rclhair.com

d) Effects of cancellation – Refunds

i) If you cancel a contract, we will refund to you all payments received from you, including the costs of delivery). We may make a deduction from the refund for loss in value of any hair extension products supplied, if the loss is the result of unnecessary handling by you. The deduction can be up to the value of the goods.

ii) We will make the refund without undue delay, and not later than :-

(1) 14 working days after the day we receive back from you any hair extension products supplied, or

(2) (if earlier) 14 working days after the day you provide evidence that you have returned the hair extension products, or

(3) If there were no hair extension products supplied, 14 working days after the day on which we are informed about your decision to cancel this contract.

iii) We will make the refund using the same means of payment as used by the buyer for the initial transaction, unless the buyer has expressly stated and RCLHAIR have agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

iv) We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

v) The buyer shall send back the hair extension products or hand them over to us, without undue delay and in any event not later than 14 working days from the day on which the buyer communicates their cancellation from this contract to RCLHAIR. The deadline is met if you send back the goods before the period of 14 working days has expired.

vi) The buyer is only liable for any diminished value of the hair extension products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the hair extension products. For the avoidance of doubt, the hair extension products can be inspected as you would be allowed to in a retail shop, the hair extensions can be removed from the outer packaging, so as to inspect the colour, quality and length. The label and hygiene band must not be removed. If the label and hygiene band have been removed and / or the hair extensions have been tried on or worn and / or dyed this will result in total loss of value of the hair extension products.

e) Circumstances under which there is no right to cancel

i) The buyers, right to cancel, return or exchange hair extension products, will be lost in the following circumstances-

(1) The label and hygiene band have been removed and / or the hair extensions have been tried on or worn and / or dyed, and / or

(2) The buyer fails to notify RCLHAIR on or before the cancellation period expires as set out in clause 10) b) and 10) c) and / or

(3) The buyer fails to send back the hair extension products or hand them over within the time period allowed and as specified in clause 10) d) v).

f) Exchanges

i) The buyer can exchange their hair extensions for any reason provided always that :

(1) The label and hygiene band have not been removed and the hair extensions have not been worn and / or tried on and / or dyed, and

(2) The buyer notifies RCLHAIR of their wish to exchange the hair extension products within 14 working days from the day on which the buyer acquires, or a third party other than the carrier and as indicated by the buyer acquires, physical possession of the goods.

(3) The buyer sends back the hair extension products or hand them over to us, without undue delay and in any event not later than 14 working days from the day on which the buyer communicates their cancellation of the contract to RCLHAIR. The deadline is met if you send back the goods before the period of 14 working days has expired.

ii) We will process the exchange without undue delay, and not later than :

(1) 1 working day after the day we receive back from the buyer any hair extension products to be exchanged, or

(2) (If earlier) 1 working day after the day you provide evidence that you have returned and we have received the hair extension products to be exchanged.

iii) The exchanged items will be dispatched to the buyer using Royal Mail Signed For 1st Class delivery.

(1) RCLHAIR will bear the cost of the delivery service stated in clause 10) f) iii) only; any other delivery requested by the buyer will be charged at that delivery service current rate.

iv) RCLHAIR will bear the cost of one exchange only. Costs related to any subsequent requests by the buyer to exchange the hair extensions products will be the liability of the buyer at the agreed rate.

11) Warranty and Liability

a) Hair extension products found to be defective, incorrectly supplied or invoiced as a result of error on the part of RCLHAIR will be replaced or refunded without additional cost to the buyer. Provided always that :

i) The buyer notifies RCLHAIR in writing of the defect or error, and

ii) The buyer makes the hair extension products available for RCLHAIR to collect from the original delivery address, without undue delay and in any event not later than 14 days after the day on which the buyer informs RCLHAIR.

b) This warranty is given by RCLHAIR subject to the condition that RCLHAIR shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow RCLHAIR instructions and/or care guide, misuse, alteration or repair without RCLHAIR approval.

c) Where any valid claim in respect of any goods, which is based on any defect in the quality or condition of the goods or their failure to meet specification, is notified to RCLHAIR in accordance with these conditions, RCLHAIR shall be entitled to repair or replace the goods (or the part in question) free of charge or, at RCLHAIR sole discretion, refund to the buyer the price of the goods (or proportionate part of the price), but RCLHAIR shall have no further liability to the Buyer.

d) Except in respect to death or personal injury caused by the Company’s negligence, the Company shall not be liable to the buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at/of common law, or under the express terms of the contract for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by negligence of RCLHAIR, its employees or agents or otherwise) which arise out of or in connection with the supply of the goods and services or their use or resale by the buyer.

e) RCLHAIR shall not be liable to the buyer or be deemed to be in breach of the contract by reason in any delay in performing, or any failure to perform, any of RCLHAIR obligations in relation to the goods, if the delay or failure was due to any cause beyond the Company’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company’s reasonable control:-

i) Act of God, adverse weather conditions, explosion, flood, tempest, fire or accident.

ii) War or threat of war, sabotage, insurrection, civil disturbance or requisition.

iii) Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any Governmental, parliamentary or local authority.

iv) Import or export regulations or embargoes.

v) Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Company or of a third party).

vi) Difficulties in obtaining raw materials, labour, fuel, parts or machinery.

vii) Power failure or breakdown in any vehicle or machinery or any computer malfunction.

viii) The imposition of Stopping, Waiting, Parking or similar restrictions which delay or prevent the Company from reasonably affecting delivery of the goods.

12) Indemnity

a) You agree to indemnify, defend and hold harmless RCLHAIR, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the terms and conditions.

13) Variation

a) RCLHAIR shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the terms and conditions and/or any page of this website.

14) Complaints

a) We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.

15) Waiver

a) If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

16) Governing Law and Jurisdiction

a) These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

17) Entire Agreement

a) The terms and conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and RCLHAIR. Any waiver of any provision of the terms and conditions will be effective only if in writing and signed by a Director of RCLHAIR.

b) Nothing in this agreement shall confer, nor do the parties intend to confer, any enforceable right on any third party and the Contracts (Rights of Third Parties) 1999 shall not apply.